MK.IO Community and Support

For more generalized questions please visit our MK.IO FAQ


    • Knowledge Base

    • MK.IO

      Articles relating to MediaKinds MK.IO solution.
    • Recent Articles

    • Removing the Private Link of a Storage Account

      This article explains how to revert a private link azure storage account back to a public link one. 1. Re-enable the "public network access" for the storage account as shown: 2. Delete the “private endpoint” connection as shown: 2. Generate a new SAS ...
    • First-Time Account Setup for MK.IO via Azure Marketplace/AWS Marketplace:

      This article explains how to create and activate your MK.IO account through the Azure/AWS Marketplace. It’s important to complete every step, especially filling in the Legal Information section to ensure your account gets approved and becomes active. ...
    • Download files from an MK.IO Asset via API

      Introduction The MK.IO API allows users to download files stored in an asset. This is a two step process: Get file access information using the getFileAccessInfo API Use the information returned to access a specific file Pre-requisites: One or more ...
    • Re-assigning the project under new payment method

      This article describes how to move your project from one payment method to another payment method. Azure SAAS subscriptions are how you pay for MK.IO MK.IO projects are the "containers" that your resources are in 1. Find the Payment Method under ...
    • How to play an HLS stream with encryption ClearKey+JWT in Safari Browser

      When a user trying to play an HLS stream with encryption ClearKey+JWT in Safari Browser it returns an error 401 -"message": "Missing authorization token in request". It is due to the Safari browser by default using its native player that, for some ...
    • Popular Articles

    • How to use DRM to playback MK.IO assets encrypted

      Intro Currently, MK.IO solution supports only MediaKind's DRM solution as the unique provider of DRM encryption keys. External 3PP Key Management System solutions will be considered. In MK.IO there are the following groups of encryptions: 1. ...
    • How to use MK.IO APIs - step by step

      Update December 2024: Note that https://docs.mk.io/docs/api-tokens describes the steps to manage personal tokens when using MK.IO APIs ...
    • How to play an HLS stream with encryption ClearKey+JWT in Safari Browser

      When a user trying to play an HLS stream with encryption ClearKey+JWT in Safari Browser it returns an error 401 -"message": "Missing authorization token in request". It is due to the Safari browser by default using its native player that, for some ...
    • MediaKind Support Hotline for Critical and Emergency

      Kindly use appropriate IVR Options to reach MediaKind Support Team Country DID (Direct Dialing) ITFN (Toll free) Argentina +54 1139845665 8008001416 Brazil +55 2121784427 8000223004 Canada +1 5145878429 18338359469 Chile +56 442081258 1230023953 ...
    • Updating Azure SAS Token for Asset Storage

      You have created a storage account in MK/IO by linking your Azure blob storage, linked a container and processed assets. However once the SAS token expires to the storage account, these assets will not be accessible until you edit/update the Storage ...

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