Live events not starting
Hi, Since a couple of hours we are unable start any live event, regardless of its' type. All of the events get stuck in the "Starting" status forever. Is anyone else having the same problem?
MKPlayer and React cannot destroy the player on strict mode
Hello there, while implementing the MKPlayer on a React application, I found a problem on strict mode, that might lead to unexpected issues when implementing the player on react applications. To put as context, strict mode simulates an unmount of the
Inability to get SPC and CKC when implementing FPS with AVPlayer in iOS
We are building an iOS app (with AVPlayer) that deals with playing DRM encrypted files and I'm using MediaKind as my content provider. I'm able to play my HLS files only on the MKPlayer. We experience the following whenever we try to use the URLs (hlsUrl,
[Emergency] The endpoint does not run.
The endpoint created in western Japan changes its status from starting to running, then immediately to stopped. Please identify the cause and take action. This is a very urgent situation.
Streaming urls stop working after some time?
We are testing migrating our media files from AMS to MediaKind. Looks like the HLS and DASH URLs stop working after some time. Are we doing something wrong? Do we need to use MKPlayer? We are not using it right now and we have mobile applications where
All encoding jobs have started failing with - Encoding seems stucked -> abort
Hi, As of this morning all my encoding jobs are failing with the error "Encoding seems stucked -> abort" I have contacted support and phoned the support line but not received a reply. This is a huge problem for our production system. Has any one else
AES ClearToken using ContentKeyIdentifier
Hello, I am migrating a system from AMS to MK.IO that uses AES ClearToken together with the claim for ContentKeyIdentifier. I understand that there's a difference between AMS and MK.IO when it refers to the matching key: AMS requires the ContentKeyId
Transform Jobs Failing from Invalid Data
When trying to create an MP4 file from a livestreamed event that is no available for on demand playback, I keep getting an error. When I select the asset that I want to transform, gc_state is my only option. But then the job fails and i get this error:
"Failed to report meter accrual"
Hello, I have a failed processing job with the error message "Failed to report meter accrual". What does that mean and how can it be fixed?
MKPlayer license doesn't work in live environment
Hi, we have a license key which works in our dev environment but we couldn't make it work after deploying to live. Could anyone please assist us in this?
Unable to invite users
I have been trying to invite my developers to my MK subscription so they can migrate over my Azure Media Services content. I keep getting a "user not found error". No matter who I try to invite. Support has not been able to help at all and we are totally
Asset Filters Are Not Reliable
We've been working on our API integration before doing a full migration from Azure to MK.IO. We're able to set asset filters now, but we're encountering strange and unpredictable results. I have opened up a support ticket as well but in the past it's
MKPlayer library doesnot work in Angular
I am trying to integrate the MKPlayer using the library @mediakind/mkplayer in my ANgular app. But the build fails with these errors : Error: node_modules/@mediakind/mkplayer/types/interfaces/index.d.ts:16:10 - error TS2305: Module '"./MKCdn"' has no
H264MultipleBitrate720p transformation job results in Error - Unknown termination
FFProbe says the following about our video: Metadata: major_brand : mp42 minor_version : 0 compatible_brands: isommp42 creation_time : 2024-02-07T19:14:53.000000Z com.android.version: 13 com.android.capture.fps: 60.000000 Duration: 00:00:11.86, start:
Apparent limit to the number of content key policies
Our migration from AMS includes several thousand content key policies on import of these we noted - 1. The MK.IO UI struggled with more than 1000 with paging reporting that it showing "x of 1000" 2. Via the UI we were unable to Edit any of the policies
Support API Keys instead User Token
I think most apps that migrate from Azure Media Service already has a login in their App. I think it would be better if API Keys is used instead of User Tokens. Unless there is a way to delegate the creation of the user token or at at least allow client
Jobs stuck at 0% Processing indefinitely
As the title says, it looks like any encoding job we try to create for the past few days is just stuck at 0% Processing forever. Anyone else experiencing this? We are using a transform with the H264MultipleBitrate1080p built-in preset.
Unexpected Termination
Hello, I am trying to Create a Job for processing an asset and I'm getting "processing" stuck on 0% followed by an "unexpected termination" error. It works for other files, but not on this particular one, but I can't see what's different about it. Anyone
Locators Failing to Get
A small portion of the streaming locators we have created have gotten into a strange state. When we call a GET for those locators we get a 500 internal error. But if we try to create the locator again it returns that the locator is already created. I
404 responses for newly migrated assets
I'm trialing MKIO to migrate over from AMS and having some problems migrating over assets. Any migrated assets seem to return back a 404 with out_of_bounds listed in the response. See the below URL for an example I created via the web portal. I'm not