How to get utilization for dedicated unit
We have a dedicated unit, but we are trying to figure out how to determine what our current bandwidth utilization is throughout the day. We have set up metrics, but can't find any documentation on how to interpret or utilize the output. Any help would
How to use get file access information
I would like to access a file from an asset so I can download a number of asset files. I thought the "Get file access information" API endpoint would be perfect for this. Although I'm unclear how to use it. It says in the docs: "The response includes
Live events not starting
Hi, Since a couple of hours we are unable start any live event, regardless of its' type. All of the events get stuck in the "Starting" status forever. Is anyone else having the same problem?
Video playback speed
Hello! I am a user of the mediaKind package. I have been receiving constant requests from users regarding video speed. Is it possible to change the current video speed so that users can choose their desired speed such as 1.25x , in addition to 0.25, 0.5,
ClearKey without MKPlayer
Hello, I'm not using MKPlayer but would like to protect my videos with ClearKey encryption using a JWT. I've created my Content Key and Streaming Locator and am able to play the video using the MK player demo by providing the correct JWT. But I cannot
Source video metadata
Hello there, is it possible for the MK API to provide some metadata around the source video that was used in a transform job? Specifically - can I query an asset to get the length of the video, file type, video/audio codec or resolution? Thanks for any
MKPlayer and React cannot destroy the player on strict mode
Hello there, while implementing the MKPlayer on a React application, I found a problem on strict mode, that might lead to unexpected issues when implementing the player on react applications. To put as context, strict mode simulates an unmount of the
playing youtube videos in MKPlayer
Hi, I was wondering if it's possible to play youtube videos in MKPlayer. thanks
For setting up a clear key using JWT tokens
Hello, Content playback using the ClearStreamingOnly policy was successful. But, creating a content key policy with a clear key and then playing back the content results in an error. The version of MKPlayer I am using is v1.6.0. The source displayed in
Whitelist domain for MKPlayer
I know there was a time that it was necessary to whitelist domains to be able to use MKPlayer in production environments. Is this still the case? Did any of you had to do this recently?
How to get SPC Data with the CertificateURL gotten from MK Dashboard
Does anyone have any guide on using AVPlayer with Fairplay encoded HLS URLs? I can't get it to work at the moment. I am building an iOS app (with AVPlayer) that deals with playing DRM encrypted files and I'm using MediaKind as my content provider. I'm
How to Caption and Transcript Generation
If the Asset conversion feature is available, how do you create captions and transcripts? Where are the transcripts saved? How do you consume the transcripts/subtitles in the MKPlayer?
Inability to get SPC and CKC when implementing FPS with AVPlayer in iOS
We are building an iOS app (with AVPlayer) that deals with playing DRM encrypted files and I'm using MediaKind as my content provider. I'm able to play my HLS files only on the MKPlayer. We experience the following whenever we try to use the URLs (hlsUrl,
remove subtitle transform
Hello I am able to add subtitles to a video by using this transform: https://docs.mk.io/docs/add-a-track-to-a-vod-asset Can someone provide me a transform to remove the subtitles from the video please.
A job with an input file name containing ‘#’ causes an output error.
We are configuring jobs from the API. We are using HTTP for job input. For example, when we provide a file named “xxxxxxx_xxxxxxxx_xxxx_xxxxxxxxx.#revxxxxxxxxxxxxxx#.mp4” as job input, the job causes an error. The specific error details are as follows:
[Emergency] The endpoint does not run.
The endpoint created in western Japan changes its status from starting to running, then immediately to stopped. Please identify the cause and take action. This is a very urgent situation.
Implementation of MKPlayer in .NET CORE Web Application?
Hello, Does anyone have an example that you can refer or share on how to implement MKPlayer in a .NET Core Web Application and play videos with it? Any help on this topic is appreciated. Thank you
ClearKey AES128 token is not working
Hi, I am creating a secret via below api for a Content key policy with ClearKey with AES128 encryption enabled. But the JWT token is not able to run the Hls video (same video is working fine without ClearKey encryption policy). 1. Do we need to create
Streaming urls stop working after some time?
We are testing migrating our media files from AMS to MediaKind. Looks like the HLS and DASH URLs stop working after some time. Are we doing something wrong? Do we need to use MKPlayer? We are not using it right now and we have mobile applications where
hls video with aes clear key encryption not working on mkPlayer
Hi , We are using hls format video file with aes encyption (token restriction enabled). while trying to play this url in mkplayer, we are getting the below error License request failed (DRM_FAILED_LICENSE_REQUEST) We also tried reactJs sample code for
can we upload video through mk.io in azure storage
can we upload video through mk.io in azure storage
"Delete Asset" API call does not delete container
Hello, I am trying the API for Asset deletion. https://docs.io.mediakind.com/reference/delete_apiamsproject_nameassetsasset_name The reference includes the following statement: When you delete an asset, the underlying storage container will be deleted
All encoding jobs have started failing with - Encoding seems stucked -> abort
Hi, As of this morning all my encoding jobs are failing with the error "Encoding seems stucked -> abort" I have contacted support and phoned the support line but not received a reply. This is a huge problem for our production system. Has any one else
Thumbnail and Video Transforms
We currently create both a thumbnail asset and a video asset per transform as part of each of our AMS jobs. Will this be supported with the MK/IO sdk ?
Caption and Transcript Generation + Supported Transcript Languages
A crucial aspect of our media content is the capability for caption and transcript generation. Can you confirm whether the new service includes these features? If so, could you provide information on available options and the accuracy levels we can expect?
Video transform from 4k down to 720p
Hello, As the title says, how can I make a multiple bitrate video from 4k down to 720p. I am a bit confused of not being able to set a custom transform as it is possible on AMS. We have a need to have a consistent high quality of streaming (4k and 2k)
Event or hook on job complete
In Azure Media Service, we have an integration to Azure EventGrid that allows us to update DB records as soon as transform job is complete and video is encoded (it fires event "Microsoft.Media.JobOutputFinished") to make items appearing in searches et
AES ClearToken using ContentKeyIdentifier
Hello, I am migrating a system from AMS to MK.IO that uses AES ClearToken together with the claim for ContentKeyIdentifier. I understand that there's a difference between AMS and MK.IO when it refers to the matching key: AMS requires the ContentKeyId
godaddy mapping for cdn streaming endpoint is not working
Hello, We have enable the cdn streaming endpoint and did godaddy mapping of CNAME record for the streaming endpoint. We are trying to access the media kind video using the mapped domain. But we are getting the following 'ERR_CERT_COMMON_NAME_INVALID'.
MediaKind Live Event Quota Limit
We are trying to start multiple Live Events but as soon as we try to start the 3rd one, we receive the following error "Object { code: "1000.2000.2500.1100", detail: "Quota exceeded: concurrent live event count 2", quotaLimit: "2", … }". Would you be
is MediaKind HIPPA Compliant ?
is MediaKind HIPPA Compliant ?
Transform Jobs Failing from Invalid Data
When trying to create an MP4 file from a livestreamed event that is no available for on demand playback, I keep getting an error. When I select the asset that I want to transform, gc_state is my only option. But then the job fails and i get this error:
WebM Support
We are migrating from Azure Media Service that does not have this problem. We have a use case where we support users in chrome recording and uploading video. Chrome only offers webm support. We were hoping to use the video encoding solution to standardize
How to use FairPlayStreaming
Hi, I obtained a FairPlayStreaming (FPS) certificate for not being able to streaming in Safari using a clear key. A content key policy with FPS settings has been created. I am trying to create a Streaming Locator. I selected Predefined_MultiDrmStreaming
I want to display subtitles on MKPlayer.
I would like to display subtitles on MKPlayer. I think use addSubtitle method for that, but the manual says I need to pass subtitleTrack:MKSubtitleTrack as an argument. https://mkplayer.azureedge.net/%24web/websdk/latest/docs/interfaces/MKPlayerAPI.html#addSubtitle
initial quota limits
Hello. The FAQ mentions the existence of quotas. https://docs.mk.io/page/faq#will-accounts-have-quota-limits-from-the-launch I'm looking for detailed information about initial quotas. Which site can I check it?
"Failed to report meter accrual"
Hello, I have a failed processing job with the error message "Failed to report meter accrual". What does that mean and how can it be fixed?
MKPlayer license doesn't work in live environment
Hi, we have a license key which works in our dev environment but we couldn't make it work after deploying to live. Could anyone please assist us in this?
MKPlayer Not Displaying UI by Default. DO THIS!
For reasons that confound me, the MKPlayer default operation is to DISABLE the user interface. It is not very well documented on how to enable it. Hopefully this will save people a lot of time. It took us a day and a half to stumble upon the solution.
Unable to invite users
I have been trying to invite my developers to my MK subscription so they can migrate over my Azure Media Services content. I keep getting a "user not found error". No matter who I try to invite. Support has not been able to help at all and we are totally
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